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Mortgage News
08

Jan

2022

LEISHA DELGADO NAMED “2022 TOP 25 WOMEN OF LAW”

LEISHA DELGADO NAMED A “TOP 25 WOMEN OF LAW” Leisha Delgado, founder of Hello Solutions, has been named one of the default servicing industry’s “Top…

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LEISHA DELGADO NAMED A "TOP 25 WOMEN OF LAW"

Leisha Delgado, founder of Hello Solutions, has been named one of the default servicing industry’s “Top 25 Women of Law” by DSNews. We are proud of Leisha and look forward to continued growth. To Read the full article click here.  
Mortgage News
15

Sep

2021

LEISHA DELGADO NAMED “2021 TOP 25 WOMEN OF LAW”

LEISHA DELGADO NAMED A “TOP 25 WOMEN OF LAW” Leisha Delgado, founder of Hello Solutions, has been named one of the default servicing industry’s “Top…

Read More

LEISHA DELGADO NAMED A "TOP 25 WOMEN OF LAW"

Leisha Delgado, founder of Hello Solutions, has been named one of the default servicing industry’s “Top 25 Women of Law” by DSNews. We are proud of Leisha and look forward to continued growth. To Read the full article click here.  
Mortgage News
24

Sep

2020

Diversity finalist nomination

Diversity finalist nomination The Top 25 Women of Law features a select group of women recognized by Five Star Global and DSNews for epitomizing excellence…

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Diversity finalist nomination

The Top 25 Women of Law features a select group of women recognized by Five Star Global and DSNews for epitomizing excellence in the mortgage legal services space. From breaking through the glass ceiling to fighting for the rights of their clients, these formidable women have made their mark in the legal services industry.

Mortgage News
15

Sep

2020

LEISHA DELGADO NAMED “2020 TOP 25 WOMEN OF LAW”

LEISHA DELGADO NAMED A “TOP 25 WOMEN OF LAW” Leisha Delgado, founder of Hello Solutions, has been named one of the default servicing industry’s “Top…

Read More

LEISHA DELGADO NAMED A "TOP 25 WOMEN OF LAW"

Leisha Delgado, founder of Hello Solutions, has been named one of the default servicing industry’s “Top 25 Women of Law” by DSNews. We are proud of Leisha and look forward to continued growth. To Read the full article click here.  
Mortgage News
07

Jul

2020

Foreclosures Surging in Puerto Rico

Foreclosures From Reverse Mortgages Surging in Puerto Rico Click here to see the full article

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Foreclosures From Reverse Mortgages Surging in Puerto Rico

Mortgage News
17

Sep

2019

Partnership with the Legal League 100

Hello Solutions proudly announces a distinctive means for accessing default servicing relationships – Members of the prestigious Legal League 100 are carefully aligned with mortgage…

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Hello Solutions proudly announces a distinctive means for accessing default servicing relationships – Members of the prestigious Legal League 100 are carefully aligned with mortgage servicers that share similar culture and strategy with the help of Hello Solutions. To learn more visit Legal League 100 by clicking here.

 

Mortgage News
15

Sep

2019

Hello to a busy hurricane season per NOAA

Disaster recovery servicing continues to be a hot topic and the forecast for the Atlantic hurricane season already points to another challenging yearend. The Climate…

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Disaster recovery servicing continues to be a hot topic and the forecast for the Atlantic hurricane season already points to another challenging yearend. The Climate Prediction Center of the National Oceanic and Atmospheric Administration (NOAA) preseason forecast for the current hurricane season (August through November) was recently issued and indicated there would be more than a dozen storms as follows:

  • There are 10 to 17 predicted storms with wind speeds of 39 mph or more.
  • Five to nine of these storms will become hurricanes with wind speeds of 74 mph or greater.
  • The major hurricane prediction subset includes two to four storms with winds of more than 110 mph.

Natural disasters, which include hurricanes, tornadoes, floods and wildfires, continue to impact thousands of mortgage borrowers each year, pushing up corresponding mortgage defaults year-over-year. With an onslaught of agency disaster recovery guidelines and program parameters imposed on servicers over the past few years, it’s important to keep up with state specific requirements. Disaster recovery is a geographic event that can strike anywhere, necessitating strong default partners that understand specific regional nuances pertaining to delinquency, bankruptcy and foreclosure. Hello Solutions’ mission is to bring professional, service-oriented law firms and servicers together, creating a mutually beneficial partnership that helps ensure a sound approach to disaster relief default strategy. To explore the value of default servicing partnership, contact us at hello@hellosolutions.com for more information.

Details of the NOAA 2019 Atlantic Hurricane Season Outlook can be found by clicking here.

Mortgage News
15

Sep

2019

J.D. Power & Hello Solutions address borrower confidence

Results of this year’s survey indicates that servicers need to rethink their customer experience strategy. The recently released J.D. Power 2019 Primary Mortgage Servicer Satisfaction…

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Results of this year’s survey indicates that servicers need to rethink their customer experience strategy. The recently released J.D. Power 2019 Primary Mortgage Servicer Satisfaction Study showed that mortgage customers don’t have confidence in their servicer with key results including:

  • 70% of mortgage borrowers do not completely trust their servicer. Notably, the other 30% were three times more inclined to return to the same servicer in a purchase scenario.
  • Almost 60% of borrowers use their mortgage servicer’s website and 31% are using mobile applications, both fall behind usage for retail banking. “Best-in-class” however, had nearly 20 percent greater usage rates for features such as alerts and messaging.
  • Borrowers with transferred servicing had lower scores, with mortgage payment and escrow account issues noted. This is not unique but indicates that servicers still have work to do when it comes to handling servicing transfer borrowers.

The customer experience is a key component when handling delinquent borrowers as well. With borrowers already reticent to return collection calls, servicers need to have a strategy to engage customers and instill trust throughout the mortgage lifecycle. Hello Solutions aligns law firms and servicers to facilitate engagement and collaboration on default legal issues, including business nuances and obstacles encountered by borrowers facing delinquency scenarios. Our goal is to support these partners in their collective efforts to develop creative default solutions and strategies. Contact us today at hello@hellosolutions.com for more information on how the right partner can help you successfully manage the customer experience in default servicing.

The press release and link to this year’s J.D. Power Primary Mortgage Servicer Satisfaction Study can be found by clicking here.